What is the email receipt?

What’s included

An email receipt includes almost everything shown on the web receipt, plus any additional text you’ve configured in your receipt template. The main difference is that email receipts have specific sections that only appear in certain situations:

• Transaction email receipt — the main section of a typical receipt, including cart contents and transaction information (customer name, email, address, shipping info, etc.). If a subscription is present in the cart, this section also includes links that let the customer update their payment information or cancel the subscription directly from the email.

• Subscription cancellation confirmation — included only when a subscription has been canceled through the checkout process. It won’t be included if a subscription is ended or made inactive through the admin or the API.

• Update info section — included when a customer updates their information using an updateinfo request.

Who receives it

• The customer — receives an email receipt for every transaction, including recurring billing charges, by default.

• The store — can receive a BCC copy of the customer’s email receipt, if enabled.

• Other addresses — additional store emails and category-specific emails can also receive copies. See Add additional recipients to email receipts for setup.

When it’s sent

Email receipts are sent in two situations only:

1. 1

   A customer places a successful order.

2. 2

   A store administrator manually resends the receipt from the Transactions page in the admin.

Notes

• Email receipts are sent by default. See Turn off email receipts to disable them.

• Foxy can send both HTML and text versions of the receipt. See Check whether you’re sending text or HTML email receipts to confirm your store’s setting.

• The receipt template can be fully customized. See Set up a custom email receipt template to get started.