less than a minute read • Updated 2 hours ago

Set up a custom email receipt template

How to switch to a custom text or HTML email receipt template so you can start customizing it.

To customize an email receipt beyond simple language changes, you’ll first need to switch to a custom template.

Steps

1
Go to the email receipt settings in the Foxy admin.
2
For the text version, under if you like, choose a default template, select Custom Text Template. A text box will appear with the default template content.
3
For the HTML version, select Custom Template near the top of the HTML receipt settings.
4
Make your edits in the corresponding text area.
5
Click Update Template to save, then send a test email to confirm your changes.

If you’re only changing displayed text — like the message at the top or section labels — you don’t need a custom template for that. See Customize the message in the email receipt.
Email formatting is far more limited than modern web CSS. CampaignMonitor’s CSS resources are a good reference for what’s supported in HTML email.
Copy the HTML template into a text editor with syntax highlighting — ideally one with Twig support — to make it easier to work with.
If you’re bringing in a completely different template from another service, you’ll need to include the Twig logic that handles the different email types and outputs the customer’s information. See the Email receipt Twig variables reference.
The default HTML template is available on GitHub if you need to reference it.
The email template handles several email types beyond a normal transaction receipt — including subscription reminders and cancellations — and its default styles are inlined in the HTML, so it can be more complex to customize than other templates.

Did this article answer your questions? Need help with anything? Please click below to contact us.