Customize the message in the email receipt

Change the web receipt message

1. 1

   Go to the Foxy admin

2. 2

   Go to Settings > Templates

3. 3

   Open your template set

4. 4

   Click the Receipt tab

5. 5

   Edit the value of receipt_message_order

6. 6

   Save your changes

The default reads: "Thank you for your order. We've emailed a copy of this receipt to your email. Please contact us if you have any questions about this transaction."

You can use HTML here. The simplest approach is a <br> after each line except the last.

Change the email receipt message

The email receipt has an HTML version and a plain text version, each with its own string.

1. 1

   On the same template set, click the Email tab

2. 2

   Edit email_message_order with your message, HTML formatting included

3. 3

   Edit email_text_message_order with a plain text version. Remove <br> tags and any other HTML, and use line breaks in the field instead.

4. 4

   Save your changes

The text default reads: "Thank you for your order. Please retain this receipt for your records."

The text version is what customers see if their email client can't display HTML, so it needs to read properly on its own.

Notes

• Strings without a prefix hold the HTML version. The matching email_text_ string holds the plain text version. This pattern applies to every email message, not just the order message.

• Language strings are set per template set. If you run more than one set, update each one separately.

• These strings support Twig, so you can personalize the message with values like {{ billing_address.first_name }}.

• Editing these strings changes wording only. To change the receipt's layout, use the receipt templates at Settings > Receipts instead.