less than a minute read • Updated 2 hours ago

Troubleshoot a missing email receipt

What to check if a customer or store didn't receive an expected email receipt.

If an email receipt wasn’t received, work through these checks before contacting support.

Steps

1
Check the spam folder. Foxy has high deliverability rates and sends only from clean IP addresses, but it can still happen.
2
Confirm the customer’s email receipt isn’t going to the same place as the store’s BCC copy — if both land in the same inbox, mail servers will often discard the duplicate as a repeat, so only one copy shows up. See Add additional recipients to email receipts for how BCC is configured.
3
Confirm the email address actually exists and can accept mail. It’s common to find the address doesn’t exist or its mail server isn’t set up.
4
If the issue isn’t resolved, contact support, including the exact email address that isn’t receiving emails.

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