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less than a minute read • Updated 8 days ago

Transfer your Foxy subscription to a different email address

How to move your store's Foxy subscription to a new billing contact or email address from Settings > Billing in the Foxy admin.

Your Foxy subscription is billed to one billing contact per store, and that person doesn't have to be one of the store's admin users. To hand billing to someone else, or to change the email address the subscription is billed to, transfer the subscription from the Billing settings in the Foxy admin.

Steps

  1. 1

    Log in to the Foxy admin as the store's current billing contact.

  2. 2

    Go to Settings > Billing.

  3. 3

    Under Current plan, click Transfer to another account. This opens a Foxy checkout page for your subscription.

  4. 4

    Enter the new email address. If that email already has a Foxy billing account, you'll be asked for its password. If it doesn't, enter the new billing information and create a password.

  5. 5

    Complete the checkout.

Notes

  • Only the billing contact can manage billing. If the Billing page says "This store is active, but your account is not the billing contact", ask the current billing contact to make the transfer, or contact Foxy support.

  • The Billing page shows billing details only to the admin user whose email address matches the billing contact's. If the new billing contact also needs to manage billing from the admin, add them as a user with the same email address they used for the transfer.

  • Adding or removing admin users doesn't change who the billing contact is.

  • To keep the same billing contact and only change the card on file, click Update next to the payment method on the same page. See Update your Foxy subscription billing information.

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