Set up subscription cancellation after failed payments

How to set it up

1. 1

   Go to Advanced Settings in your Foxy admin

2. 2

   Scroll to the Recurring Billing Settings section

3. 3

   In the Cancellation schedule field, enter a single number of days

4. 4

   Save your settings

5. 5

   Log in to the Foxy admin.

6. 6

   Go to Settings > Subscriptions.

7. 7

   In the Cancellation section, input a number value.

8. 8

   Save your settings

This number represents the number of days after the initial failure at which Foxy should automatically cancel the subscription, assuming no successful payment has been made in the meantime. For example, if a subscription normally processes on the 1st of the month and this value is set to 35, the subscription will be cancelled on the 5th of the following month if it’s still unpaid.

When the cancellation triggers, Foxy sets the subscription’s end date to that day and marks it inactive.

Notes

• Cancellation only occurs if the past-due amount is still unpaid when the schedule elapses. A successful automatic retry or customer payment before that point will prevent the cancellation.

• If your store is set to BCC transaction emails, a copy of the cancellation email sent to the customer will also be sent to your store’s email address.

• To customize the wording of the cancellation email, see Customise subscription email templates — the is_subscription_dunning_cancellation Twig variable is true for this email type.

• This setting is independent of reminder emails — you can send reminders without cancelling, or set a cancellation schedule without sending reminders, though using both together is recommended so customers have warning before losing access.