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less than a minute read • Updated 8 days ago

Cancel your Foxy subscription

How to cancel your store's Foxy subscription from Settings > Billing in the Foxy admin, and what happens to your store afterward.

There are no long-term contracts on a Foxy subscription, so you can cancel at any time to stop future charges. You cancel from the Billing settings in the Foxy admin.

Steps

  1. 1

    Log in to the Foxy admin as the store's billing contact.

  2. 2

    Go to Settings > Billing.

  3. 3

    Under Current plan, click Cancel subscription. Your subscription opens in a Foxy cart in a new tab.

  4. 4

    Continue to checkout and complete it. Opening the link doesn't cancel anything on its own; the cancellation is saved when you complete the checkout.

Notes

  • Your subscription is set to end the next day. You'll get an email confirming the new end date, and another once the subscription has been cancelled.

  • When the subscription ends, your store is deactivated. Its payment gateway is switched back to test mode, and the store is put into maintenance mode, so it can't take live orders.

  • Cancelling doesn't delete your store's data. Your transactions and settings stay in the Foxy admin, and you can export them from Reports.

  • Only the billing contact can cancel. If the Billing page says "This store is active, but your account is not the billing contact", ask the billing contact, or contact Foxy support.

  • For refund questions, contact Foxy support.

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