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Free services like ",{"text":646,"type":387,"marks":647},"Webhook.site",[648],{"type":649,"attrs":650},"link",{"href":651,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fwebhook.site",{"text":653,"type":387}," let you generate a temporary endpoint, point your webhook at it, and inspect the full request body and headers. Similar tools include Hookbin and ",{"text":655,"type":387,"marks":656},"Requestb.in",[657],{"type":649,"attrs":658},{"href":659,"uuid":59,"anchor":59,"target":59,"linktype":31},"http:\u002F\u002FRequestb.in",{"text":661,"type":387}," (which can also be self-hosted).",{"type":389,"attrs":663,"content":664},{"level":391,"textAlign":59},[665],{"text":666,"type":387},"Notes",{"type":426,"content":668},[669],{"type":429,"content":670},[671],{"type":382,"attrs":672,"content":673},{"textAlign":59},[674],{"text":675,"type":387},"Selling subscriptions: subscriptions can start in the future, resulting in a $0 initial transaction, and subscription modifications can also result in $0 transactions. Account for this so you don’t, for example, ship product or provision access before a subscription actually starts.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":677},{},"How webhook events are triggered and delivered, including retries, IP addresses, multiple notifications from hosted gateways, and testing tools.",[],"how-webhooks-work","help\u002Farticles\u002Fhow-webhooks-work",-3820,[],2659,"633432be-131f-4666-a839-c1145e3c4e36",[],{"name":688,"created_at":689,"published_at":690,"updated_at":691,"id":692,"uuid":693,"content":694,"slug":1019,"full_slug":1020,"sort_by_date":59,"position":1021,"tag_list":1022,"is_startpage":24,"parent_id":684,"meta_data":59,"group_id":1023,"first_published_at":690,"release_id":59,"lang":65,"path":59,"alternates":1024,"default_full_slug":59,"translated_slugs":59},"Transaction status reference","2026-07-20T19:50:33.179Z","2026-07-20T20:30:36.806Z","2026-07-20T20:30:36.820Z",200242926364503,"b1030512-ad95-4b88-a475-1f258a849685",{"_uid":695,"body":696,"name":688,"image":1015,"pinned":24,"summary":1017,"category":320,"component":266,"related_articles":1018},"94733ea7-084c-40bf-a28a-8b9e8991006d",{"type":379,"content":697},[698,978,982],{"type":699,"content":700},"table",[701,722,743,761,781,801,821,840,859,878,898,918,938,958],{"type":702,"content":703},"tableRow",[704,714],{"type":705,"attrs":706,"content":708},"tableHeader",{"colspan":707,"rowspan":707,"colwidth":59},1,[709],{"type":382,"attrs":710,"content":711},{"textAlign":59},[712],{"text":713,"type":387},"Status",{"type":705,"attrs":715,"content":716},{"colspan":707,"rowspan":707,"colwidth":59},[717],{"type":382,"attrs":718,"content":719},{"textAlign":59},[720],{"text":721,"type":387},"Description",{"type":702,"content":723},[724,735],{"type":725,"attrs":726,"content":727},"tableCell",{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[728],{"type":382,"attrs":729,"content":730},{"textAlign":59},[731],{"text":732,"type":387,"marks":733},"empty",[734],{"type":467},{"type":725,"attrs":736,"content":737},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[738],{"type":382,"attrs":739,"content":740},{"textAlign":59},[741],{"text":742,"type":387},"Transaction is complete",{"type":702,"content":744},[745,754],{"type":725,"attrs":746,"content":747},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[748],{"type":382,"attrs":749,"content":750},{"textAlign":59},[751],{"text":477,"type":387,"marks":752},[753],{"type":467},{"type":725,"attrs":755,"content":756},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[757],{"type":382,"attrs":758,"content":759},{"textAlign":59},[760],{"text":742,"type":387},{"type":702,"content":762},[763,773],{"type":725,"attrs":764,"content":765},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[766],{"type":382,"attrs":767,"content":768},{"textAlign":59},[769],{"text":770,"type":387,"marks":771},"authorized",[772],{"type":467},{"type":725,"attrs":774,"content":775},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[776],{"type":382,"attrs":777,"content":778},{"textAlign":59},[779],{"text":780,"type":387},"Transaction is complete, but payment is only authorized",{"type":702,"content":782},[783,793],{"type":725,"attrs":784,"content":785},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[786],{"type":382,"attrs":787,"content":788},{"textAlign":59},[789],{"text":790,"type":387,"marks":791},"capturing",[792],{"type":467},{"type":725,"attrs":794,"content":795},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[796],{"type":382,"attrs":797,"content":798},{"textAlign":59},[799],{"text":800,"type":387},"(beta) The transaction payment is being captured; 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This status will be updated once a final response is received",{"type":702,"content":860},[861,870],{"type":725,"attrs":862,"content":863},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[864],{"type":382,"attrs":865,"content":866},{"textAlign":59},[867],{"text":504,"type":387,"marks":868},[869],{"type":467},{"type":725,"attrs":871,"content":872},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[873],{"type":382,"attrs":874,"content":875},{"textAlign":59},[876],{"text":877,"type":387},"The transaction has been rejected by the gateway",{"type":702,"content":879},[880,890],{"type":725,"attrs":881,"content":882},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[883],{"type":382,"attrs":884,"content":885},{"textAlign":59},[886],{"text":887,"type":387,"marks":888},"voided",[889],{"type":467},{"type":725,"attrs":891,"content":892},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[893],{"type":382,"attrs":894,"content":895},{"textAlign":59},[896],{"text":897,"type":387},"(beta) The transaction has been voided by the store",{"type":702,"content":899},[900,910],{"type":725,"attrs":901,"content":902},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[903],{"type":382,"attrs":904,"content":905},{"textAlign":59},[906],{"text":907,"type":387,"marks":908},"refunding",[909],{"type":467},{"type":725,"attrs":911,"content":912},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[913],{"type":382,"attrs":914,"content":915},{"textAlign":59},[916],{"text":917,"type":387},"(beta) The transaction is being refunded; check again for final status",{"type":702,"content":919},[920,930],{"type":725,"attrs":921,"content":922},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[923],{"type":382,"attrs":924,"content":925},{"textAlign":59},[926],{"text":927,"type":387,"marks":928},"refunded",[929],{"type":467},{"type":725,"attrs":931,"content":932},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[933],{"type":382,"attrs":934,"content":935},{"textAlign":59},[936],{"text":937,"type":387},"(beta) The transaction has been refunded",{"type":702,"content":939},[940,950],{"type":725,"attrs":941,"content":942},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[943],{"type":382,"attrs":944,"content":945},{"textAlign":59},[946],{"text":947,"type":387,"marks":948},"verified",[949],{"type":467},{"type":725,"attrs":951,"content":952},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[953],{"type":382,"attrs":954,"content":955},{"textAlign":59},[956],{"text":957,"type":387},"The transaction has been completed by the customer, and the payment information has been verified, but no payment has actually been taken",{"type":702,"content":959},[960,970],{"type":725,"attrs":961,"content":962},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[963],{"type":382,"attrs":964,"content":965},{"textAlign":59},[966],{"text":967,"type":387,"marks":968},"problem",[969],{"type":467},{"type":725,"attrs":971,"content":972},{"colspan":707,"rowspan":707,"colwidth":59,"backgroundColor":59},[973],{"type":382,"attrs":974,"content":975},{"textAlign":59},[976],{"text":977,"type":387},"There was a problem with this transaction; check the transaction report in the administration for details",{"type":389,"attrs":979,"content":980},{"level":391,"textAlign":59},[981],{"text":666,"type":387},{"type":426,"content":983},[984,991,1003],{"type":429,"content":985},[986],{"type":382,"attrs":987,"content":988},{"textAlign":59},[989],{"text":990,"type":387},"Statuses marked “(beta)” are part of the beta advanced transaction editing functionality, and only apply if your store is enabled for that functionality.",{"type":429,"content":992},[993],{"type":382,"attrs":994,"content":995},{"textAlign":59},[996,998,1001],{"text":997,"type":387},"The ",{"text":947,"type":387,"marks":999},[1000],{"type":467},{"text":1002,"type":387}," status only applies to gateways that support verifying payment details (if configurable in your payment settings). This can happen if a gateway is set to only verify, or if it was a $0 transaction (like a future subscription) and the payment details were only verified as valid.",{"type":429,"content":1004},[1005],{"type":382,"attrs":1006,"content":1007},{"textAlign":59},[1008,1010,1013],{"text":1009,"type":387},"Some gateways trigger multiple webhooks for a single transaction as the status changes from ",{"text":471,"type":387,"marks":1011},[1012],{"type":467},{"text":1014,"type":387}," to a final status.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":1016},{},"The status values a transaction can have, and what each one means when handling webhook payloads.",[],"transaction-status-reference","help\u002Farticles\u002Ftransaction-status-reference",-3830,[],"48b36fea-cea1-4329-a126-abf2451b4ac8",[],{"name":1026,"created_at":1027,"published_at":1028,"updated_at":1029,"id":1030,"uuid":1031,"content":1032,"slug":1224,"full_slug":1225,"sort_by_date":59,"position":1226,"tag_list":1227,"is_startpage":24,"parent_id":684,"meta_data":59,"group_id":1228,"first_published_at":1028,"release_id":59,"lang":65,"path":59,"alternates":1229,"default_full_slug":59,"translated_slugs":59},"Troubleshoot and retry failed webhooks","2026-07-20T19:55:55.140Z","2026-07-20T20:30:35.807Z","2026-07-20T20:30:35.843Z",200244245104474,"907ce6e6-0047-4104-8d92-0a952658baeb",{"_uid":1033,"body":1034,"name":1026,"image":1220,"pinned":24,"summary":1222,"category":320,"component":266,"related_articles":1223},"fc3d53dd-6c75-4fd0-80a1-9c173c72fd0f",{"type":379,"content":1035},[1036,1041,1046,1051,1057,1118,1123,1128,1133,1138,1143,1148,1202,1207,1211],{"type":382,"attrs":1037,"content":1038},{"textAlign":59},[1039],{"text":1040,"type":387},"If a webhook fails after all automatic retry attempts, an entry is added to your store’s error log, and an email is sent to your store’s configured email address(es).",{"type":389,"attrs":1042,"content":1043},{"level":391,"textAlign":59},[1044],{"text":1045,"type":387},"Reading the error log",{"type":382,"attrs":1047,"content":1048},{"textAlign":59},[1049],{"text":1050,"type":387},"Each failed webhook entry follows this format:",{"type":1052,"attrs":1053,"content":1054},"code_block",{"class":59},[1055],{"text":1056,"type":387},"TITLE (TYPE): ERROR_MESSAGE [HTTP_CODE]\n",{"type":426,"content":1058},[1059,1071,1096,1107],{"type":429,"content":1060},[1061],{"type":382,"attrs":1062,"content":1063},{"textAlign":59},[1064,1069],{"text":1065,"type":387,"marks":1066},"TITLE",[1067],{"type":1068},"bold",{"text":1070,"type":387}," — the title of the webhook",{"type":429,"content":1072},[1073],{"type":382,"attrs":1074,"content":1075},{"textAlign":59},[1076,1080,1082,1086,1087,1091,1092],{"text":1077,"type":387,"marks":1078},"TYPE",[1079],{"type":1068},{"text":1081,"type":387}," — the type of webhook: ",{"text":1083,"type":387,"marks":1084},"json",[1085],{"type":467},{"text":496,"type":387},{"text":1088,"type":387,"marks":1089},"zapier",[1090],{"type":467},{"text":502,"type":387},{"text":1093,"type":387,"marks":1094},"webflow",[1095],{"type":467},{"type":429,"content":1097},[1098],{"type":382,"attrs":1099,"content":1100},{"textAlign":59},[1101,1105],{"text":1102,"type":387,"marks":1103},"ERROR_MESSAGE",[1104],{"type":1068},{"text":1106,"type":387}," — the error message received from the endpoint, trimmed to 500 characters. For the JSON Webhook, this is the body of the response",{"type":429,"content":1108},[1109],{"type":382,"attrs":1110,"content":1111},{"textAlign":59},[1112,1116],{"text":1113,"type":387,"marks":1114},"HTTP_CODE",[1115],{"type":1068},{"text":1117,"type":387}," — the HTTP status code of the response",{"type":389,"attrs":1119,"content":1120},{"level":391,"textAlign":59},[1121],{"text":1122,"type":387},"Did the event still complete?",{"type":382,"attrs":1124,"content":1125},{"textAlign":59},[1126],{"text":1127,"type":387},"Yes. A failed webhook doesn’t undo the event that triggered it. If it was a transaction webhook, the customer was still charged and payment will still process through your gateway as normal — the failure only means your endpoint didn’t receive (or didn’t successfully process) the notification.",{"type":389,"attrs":1129,"content":1130},{"level":391,"textAlign":59},[1131],{"text":1132,"type":387},"Automatic deactivation of failing webhooks",{"type":382,"attrs":1134,"content":1135},{"textAlign":59},[1136],{"text":1137,"type":387},"If a single webhook endpoint fails 12 times in a row — whether from one trigger or from multiple simultaneous triggers for the same resource — the webhook is automatically deactivated, and the store is notified by email. An inactive webhook stops sending payloads to the endpoint, giving you time to fix the underlying issue before reactivating it.",{"type":382,"attrs":1139,"content":1140},{"textAlign":59},[1141],{"text":1142,"type":387},"You can reactivate an inactive webhook by editing it in the administration. Reactivating it does not automatically resend anything that would have been triggered while it was inactive — you’ll need to manually refeed those, as described below.",{"type":389,"attrs":1144,"content":1145},{"level":391,"textAlign":59},[1146],{"text":1147,"type":387},"Steps to troubleshoot and refeed a webhook",{"type":1149,"attrs":1150,"content":1151},"ordered_list",{"order":707},[1152,1159,1174,1181,1188,1195],{"type":429,"content":1153},[1154],{"type":382,"attrs":1155,"content":1156},{"textAlign":59},[1157],{"text":1158,"type":387},"Check the specific error on the errors page of your store’s administration. 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