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",{"text":407,"type":390,"marks":408},"How do I know if I'm using both text & email versions?",[409],{"type":395,"attrs":410},{"href":411,"uuid":59,"anchor":59,"target":398,"linktype":31},"https:\u002F\u002Fsupport.foxy.io\u002Fportal\u002Fkb\u002Farticles\u002Fhow-do-i-know-if-i-m-using-both-the-text-html-email-receipts",{"type":385,"attrs":413,"content":414},{"textAlign":59},[415],{"text":416,"type":390,"marks":417},"Here are instructions for adding the address to the text email:",[418],{"type":419},"bold",{"type":421,"content":422},"bullet_list",[423,436,456,478],{"type":424,"content":425},"list_item",[426],{"type":385,"attrs":427,"content":428},{"textAlign":59},[429,431],{"text":430,"type":390},"Go to your templates email options in your FoxyCart admin. Here's a link to that area: ",{"text":432,"type":390,"marks":433},"https:\u002F\u002Fadmin.foxycart.com\u002Fadmin.php?ThisAction=EditTemplate&template=email",[434],{"type":395,"attrs":435},{"href":432,"uuid":59,"anchor":59,"target":59,"linktype":31},{"type":424,"content":437},[438],{"type":385,"attrs":439,"content":440},{"textAlign":59},[441,443,448,450,454],{"text":442,"type":390},"Under ",{"text":444,"type":390,"marks":445},"if you like, choose a default template",[446],{"type":447},"italic",{"text":449,"type":390}," select ",{"text":451,"type":390,"marks":452},"Custom Text Template",[453],{"type":447},{"text":455,"type":390},". A text box will appear.",{"type":424,"content":457},[458],{"type":385,"attrs":459,"content":460},{"textAlign":59},[461,463,467,469,474],{"text":462,"type":390},"In the ",{"text":464,"type":390,"marks":465},"receipt text email template",[466],{"type":447},{"text":468,"type":390}," look for this line:",{"type":470,"marks":471},"hard_break",[472],{"type":473},"code",{"text":475,"type":390,"marks":476},"* {{ config.lang.checkout_merchant|pad(20)|raw }} {{ config.store_name }}",[477],{"type":473},{"type":424,"content":479},[480,485],{"type":385,"attrs":481,"content":482},{"textAlign":59},[483],{"text":484,"type":390},"After that line, paste in your address ― for example:",{"type":486,"attrs":487,"content":488},"code_block",{"class":59},[489],{"text":490,"type":390},"Address 1\nAddress 2\nCity, State Postcode\nPhone number",{"type":492,"attrs":493,"content":495},"heading",{"level":494,"textAlign":59},2,[496],{"text":497,"type":390,"marks":498},"If you are using the HTML email receipt:",[499],{"type":419},{"type":421,"content":501},[502,509,521],{"type":424,"content":503},[504],{"type":385,"attrs":505,"content":506},{"textAlign":59},[507],{"text":508,"type":390},"Just above the Update Template button, you'll see another option for the html receipt: if you like, choose a default template. There you'll select Custom Template.",{"type":424,"content":510},[511,516],{"type":385,"attrs":512,"content":513},{"textAlign":59},[514],{"text":515,"type":390},"Go to the receipt html email template text area and look for these lines:",{"type":486,"attrs":517,"content":518},{"class":59},[519],{"text":520,"type":390},"\u003Ch3 style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;\">{{ config.lang.checkout_merchant|raw }}\u003C\u002Fh3> {{ config.store_name }}\u003Cstrong>\u003C\u002Fstrong>",{"type":424,"content":522},[523,528],{"type":385,"attrs":524,"content":525},{"textAlign":59},[526],{"text":527,"type":390},"After that, paste the following:",{"type":486,"attrs":529,"content":530},{"class":59},[531],{"text":532,"type":390},"\u003Cbr>Address 1\u003Cbr>Address 2\u003Cbr>City, State postcode\u003Cbr>phone\u003Cbr>",{"type":385,"attrs":534,"content":535},{"textAlign":59},[536,538,542],{"text":537,"type":390},"After changing the templates, click ",{"text":539,"type":390,"marks":540},"Update Template",[541],{"type":447},{"text":543,"type":390}," to save and then test.",{"type":492,"attrs":545,"content":546},{"level":494,"textAlign":59},[547],{"text":548,"type":390,"marks":549},"Testing your Changes",[550],{"type":419},{"type":385,"attrs":552,"content":553},{"textAlign":59},[554,556,560],{"text":555,"type":390},"You can test an existing transaction by clicking the ",{"text":557,"type":390,"marks":558},"(email)",[559],{"type":447},{"text":561,"type":390}," link next to a transaction within the \"transactions\" report section of your store's administration. Note that this will re-send the email to the customer of that transaction as well, so you'll want to click the email link associated with a transaction that you placed yourself.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":563},{},"How to add your store's address and phone number to the text and HTML email receipt templates.",[],"add-your-stores-address-and-phone-number-to-the-email-receipt","help\u002Farticles\u002Fadd-your-stores-address-and-phone-number-to-the-email-receipt",-1090,[],2659,"eef40d96-d63c-4c2f-92e0-1d1bc563f898","2024-11-06T19:23:00.890Z",[],{"name":575,"created_at":576,"published_at":577,"updated_at":578,"id":579,"uuid":580,"content":581,"slug":623,"full_slug":624,"sort_by_date":59,"position":625,"tag_list":626,"is_startpage":24,"parent_id":570,"meta_data":59,"group_id":627,"first_published_at":628,"release_id":59,"lang":65,"path":59,"alternates":629,"default_full_slug":59,"translated_slugs":59},"Check whether you're sending text or HTML email receipts","2024-11-06T19:21:45.748Z","2026-07-17T04:26:30.183Z","2026-07-17T04:26:30.201Z",14893641,"037fad5a-b01a-477f-898a-7a8248aac0ec",{"_uid":582,"body":583,"name":575,"image":619,"pinned":24,"summary":621,"category":320,"component":266,"related_articles":622},"7fdf021f-8894-4c74-97d5-99ed4f4ce051",{"type":382,"content":584},[585,589,593,597,608],{"type":385,"content":586},[587],{"text":588,"type":390},"This article applies to Foxy versions 1.0 and later.",{"type":385,"content":590},[591],{"text":592,"type":390},"By default, Foxy activates both the HTML and Text versions of the email receipt that gets sent to the customer and the store (depending upon your configuration ― it can be turned off). The text version of the email provides a version of the receipt just in case the customer's email client can't use HTML email. The customer's email client will choose which version to display (in other words, only one version will display to the customer).",{"type":385,"content":594},[595],{"text":596,"type":390},"If you make customizations to your email receipt templates, you'll want to check to see which versions you need to customize. If you're using both html and text, which is likely, you may want to customize both versions.",{"type":385,"content":598},[599,601,606],{"text":600,"type":390},"If you're unsure of your setting, you can check this in the Foxy admin under the ",{"text":602,"type":390,"marks":603},"email receipt",[604],{"type":395,"attrs":605},{"href":432,"uuid":59,"anchor":59,"target":398,"linktype":31},{"text":607,"type":390}," settings. If the email delivery type option is set to Send Text and HTML E-mail, then you're sending both versions. Otherwise, you're only sending the Text version, and that's the version you'll want to customize.",{"type":385,"content":609},[610,612,617],{"text":611,"type":390},"As always, feel free to ",{"text":613,"type":390,"marks":614},"reach out to us",[615],{"type":395,"attrs":616},{"href":397,"uuid":59,"anchor":59,"target":398,"linktype":31},{"text":618,"type":390}," if you need further clarification.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":620},{},"How to confirm whether your store sends the text version, the HTML version, or both versions of the email receipt.",[],"check-whether-youre-sending-text-or-html-email-receipts","help\u002Farticles\u002Fcheck-whether-youre-sending-text-or-html-email-receipts",-1080,[],"58ed2c87-e225-4f0c-927e-ad2dfc36af54","2024-11-06T19:21:50.471Z",[],{"name":631,"created_at":632,"published_at":633,"updated_at":634,"id":635,"uuid":636,"content":637,"slug":789,"full_slug":790,"sort_by_date":59,"position":791,"tag_list":792,"is_startpage":24,"parent_id":570,"meta_data":59,"group_id":793,"first_published_at":794,"release_id":59,"lang":65,"path":59,"alternates":795,"default_full_slug":59,"translated_slugs":59},"Customize the message in the email receipt","2024-11-06T19:19:47.496Z","2026-07-17T04:26:30.629Z","2026-07-17T04:26:30.684Z",14892765,"9fffb8f9-015c-4ae7-bcb9-ccc2b09c208b",{"_uid":638,"body":639,"name":631,"image":785,"pinned":24,"summary":787,"category":320,"component":266,"related_articles":788},"f3a173b2-02ea-4a94-98c8-5785d1cecb7d",{"type":382,"content":640},[641,653,717,725],{"type":385,"content":642},[643,645,646,647,651],{"text":644,"type":390},"Here are step-by-step instructions for updating the message in the receipts:",{"type":470},{"type":470},{"text":648,"type":390,"marks":649},"To change the web receipt",[650],{"type":419},{"text":652,"type":390}," (where the customer is directed in their browser upon successful completion of a transaction):",{"type":654,"attrs":655,"content":657},"ordered_list",{"order":656},1,[658,669,687,705],{"type":424,"content":659},[660],{"type":385,"content":661},[662,664],{"text":663,"type":390},"Go to the language templates customization in your FoxyCart admin. Here's a link to that: ",{"text":665,"type":390,"marks":666},"https:\u002F\u002Fadmin.foxycart.com\u002Fadmin.php?ThisAction=Internationalization",[667],{"type":395,"attrs":668},{"href":665,"uuid":59,"anchor":59,"target":59,"linktype":31},{"type":424,"content":670},[671],{"type":385,"content":672},[673,675,679,681,685],{"text":674,"type":390},"Scroll down until you see ",{"text":676,"type":390,"marks":677},"Receipt",[678],{"type":447},{"text":680,"type":390}," and click the ",{"text":682,"type":390,"marks":683},"Edit Details",[684],{"type":447},{"text":686,"type":390}," button. You'll see custom language fields.",{"type":424,"content":688},[689],{"type":385,"content":690},[691,693,697,699,703],{"text":692,"type":390},"Scroll just a little until you see ",{"text":694,"type":390,"marks":695},"message order:",[696],{"type":447},{"text":698,"type":390},". You can change it to what you desire. If you want to format it, you can use html formatting. The easiest thing to do would probably to be put ",{"text":700,"type":390,"marks":701},"\u003Cbr>",[702],{"type":447},{"text":704,"type":390}," after each of your lines except the last one. If you'd like additional help there, just let us know what you want and we can put it together for you.",{"type":424,"content":706},[707],{"type":385,"content":708},[709,711,715],{"text":710,"type":390},"Scroll to the bottom of the page and click ",{"text":712,"type":390,"marks":713},"Update Language Customizations",[714],{"type":447},{"text":716,"type":390}," to save.",{"type":385,"content":718},[719,723],{"text":720,"type":390,"marks":721},"To change the email receipt",[722],{"type":419},{"text":724,"type":390}," that's sent to the customer, you'll follow the following instructions:",{"type":654,"attrs":726,"content":727},{"order":656},[728,738,748,759,776],{"type":424,"content":729},[730],{"type":385,"content":731},[732,734],{"text":733,"type":390},"Again, you'll go to the language templates customization in your FoxyCart admin. Here's a link to that: ",{"text":665,"type":390,"marks":735},[736],{"type":395,"attrs":737},{"href":665,"uuid":59,"anchor":59,"target":59,"linktype":31},{"type":424,"content":739},[740],{"type":385,"content":741},[742,744,747],{"text":743,"type":390},"Scroll down until you see \"Email\" and click the ",{"text":682,"type":390,"marks":745},[746],{"type":447},{"text":686,"type":390},{"type":424,"content":749},[750],{"type":385,"content":751},[752,753,757],{"text":692,"type":390},{"text":754,"type":390,"marks":755},"html message order:",[756],{"type":447},{"text":758,"type":390},". You can paste what you placed in the receipt above with the html formatting.",{"type":424,"content":760},[761],{"type":385,"content":762},[763,765,769,771,774],{"text":764,"type":390},"Scroll again until you see ",{"text":766,"type":390,"marks":767},"text message order:",[768],{"type":447},{"text":770,"type":390},". Because this option is for customers who don't have the ability to receive html-formatted email, what you put in the box is what the customer will see (that is, remove ",{"text":700,"type":390,"marks":772},[773],{"type":447},{"text":775,"type":390}," tags and any other html formatting and press enter in the box to create your line spacing).",{"type":424,"content":777},[778],{"type":385,"content":779},[780,781,784],{"text":710,"type":390},{"text":712,"type":390,"marks":782},[783],{"type":447},{"text":716,"type":390},{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":786},{},"How to change the message text shown at the top of the email receipt.",[],"customize-the-message-in-the-email-receipt","help\u002Farticles\u002Fcustomize-the-message-in-the-email-receipt",-1060,[],"3334bb0e-d1ef-4909-85a2-49eacacb38a2","2024-11-06T19:19:51.215Z",[],{"name":797,"created_at":798,"published_at":799,"updated_at":800,"id":801,"uuid":802,"content":803,"slug":968,"full_slug":969,"sort_by_date":59,"position":970,"tag_list":971,"is_startpage":24,"parent_id":570,"meta_data":59,"group_id":972,"first_published_at":973,"release_id":59,"lang":65,"path":59,"alternates":974,"default_full_slug":59,"translated_slugs":59},"Remove elements from email receipt","2024-11-06T18:57:39.872Z","2026-07-17T04:26:30.381Z","2026-07-17T04:26:30.394Z",14891134,"cfa03dd7-dfef-4353-a63f-2de601fb4bc2",{"_uid":804,"body":805,"name":797,"image":964,"pinned":24,"summary":966,"category":320,"component":266,"related_articles":967},"9ee14dfb-e83f-4bdd-a208-a08042b9e1e0",{"type":382,"content":806},[807,823],{"type":385,"content":808},[809,811,815,817,821],{"text":810,"type":390},"You can remove elements from the Foxy html email receipt that the customer and store receives for transactions (if enabled). This example removes the ",{"text":812,"type":390,"marks":813},"Processor Response",[814],{"type":447},{"text":816,"type":390}," and ",{"text":818,"type":390,"marks":819},"Payment Method",[820],{"type":447},{"text":822,"type":390}," elements.",{"type":654,"attrs":824,"content":825},{"order":656},[826,840,863,876,914,927,955],{"type":424,"content":827},[828],{"type":385,"content":829},[830,832,838],{"text":831,"type":390},"Go to your email template ",{"text":833,"type":390,"marks":834},"here",[835],{"type":395,"attrs":836},{"href":432,"uuid":59,"anchor":59,"target":837,"linktype":31},"_self",{"text":839,"type":390},".",{"type":424,"content":841},[842],{"type":385,"content":843},[844,846,850,852,856,858,862],{"text":845,"type":390},"After the text input box labeled ",{"text":847,"type":390,"marks":848},"receipt html email template:",[849],{"type":447},{"text":851,"type":390},", you'll see ",{"text":853,"type":390,"marks":854},"if you like, choose a default template:",[855],{"type":447},{"text":857,"type":390},", select ",{"text":859,"type":390,"marks":860},"Custom Template",[861],{"type":447},{"text":839,"type":390},{"type":424,"content":864},[865],{"type":385,"content":866},[867,869,870,871,875],{"text":868,"type":390},"Go to the receipt html email template: text area and look for these lines: ",{"type":470},{"type":470},{"text":872,"type":390,"marks":873},"\u003Ch3 style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;\">{{ config.lang.checkout_payment_method|raw }}\u003C\u002Fh3> \u003Cdiv style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;margin-top: -9px;letter-spacing: 1px;\">{{ cc_number_masked }} {% if cc_type|lower in ['amex','discover', 'maestro', 'mastercard', 'solo', 'switch', 'visa'] %}\u003Cimg src=\"https:\u002F\u002F{{ config.store_domain }}\u002Fstatic\u002Fimages\u002Fpayment_logos\u002Femail\u002F{{cc_type|lower}}.png\" width=\"35\" style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;max-width: 100%;position: relative;top: 6px;\">{% endif %}\u003C\u002Fdiv> \u003Cbr style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;\">",[874],{"type":473},{"type":470},{"type":424,"content":877},[878],{"type":385,"content":879},[880,882,886,888,892,896,898,902,906,908,912],{"text":881,"type":390},"Put a ",{"text":883,"type":390,"marks":884},"\u003C!--",[885],{"type":473},{"text":887,"type":390}," just before the ",{"text":889,"type":390,"marks":890},"\u003Ch3",[891],{"type":473},{"text":893,"type":390,"marks":894},"..",[895],{"type":447},{"text":897,"type":390}," and then after the ",{"text":899,"type":390,"marks":900},"...",[901],{"type":447},{"text":903,"type":390,"marks":904},"sans-serif;\">",[905],{"type":473},{"text":907,"type":390}," at the end, close the comment with ",{"text":909,"type":390,"marks":910},"-->",[911],{"type":473},{"text":913,"type":390},". This will change the code within to be seen as a comment and won't be printed to the screen.",{"type":424,"content":915},[916],{"type":385,"content":917},[918,920,921,922,926],{"text":919,"type":390},"Now look for these lines:",{"type":470},{"type":470},{"text":923,"type":390,"marks":924},"\u003Ch3 style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;\">{{ config.lang.checkout_processor_response|raw }}\u003C\u002Fh3> {{ processor_response|raw }} \u003Cbr style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;\">",[925],{"type":473},{"type":470},{"type":424,"content":928},[929],{"type":385,"content":930},[931,933,936,937,940,943,944,947,950,951,954],{"text":932,"type":390}," Put a ",{"text":883,"type":390,"marks":934},[935],{"type":473},{"text":887,"type":390},{"text":889,"type":390,"marks":938},[939],{"type":473},{"text":893,"type":390,"marks":941},[942],{"type":447},{"text":897,"type":390},{"text":899,"type":390,"marks":945},[946],{"type":447},{"text":903,"type":390,"marks":948},[949],{"type":473},{"text":907,"type":390},{"text":909,"type":390,"marks":952},[953],{"type":473},{"text":839,"type":390},{"type":424,"content":956},[957],{"type":385,"content":958},[959,960,963],{"text":537,"type":390},{"text":539,"type":390,"marks":961},[962],{"type":447},{"text":543,"type":390},{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":965},{},"How to remove specific elements, like the payment method or processor response, from the email receipt.",[],"remove-elements-from-email-receipt","help\u002Farticles\u002Fremove-elements-from-email-receipt",-1020,[],"6c0467ab-b231-43eb-b73b-fab86b5ab124","2024-11-06T18:57:44.156Z",[],{"name":976,"created_at":977,"published_at":978,"updated_at":979,"id":980,"uuid":981,"content":982,"slug":1143,"full_slug":1144,"sort_by_date":59,"position":1145,"tag_list":1146,"is_startpage":24,"parent_id":570,"meta_data":59,"group_id":1147,"first_published_at":978,"release_id":59,"lang":65,"path":59,"alternates":1148,"default_full_slug":59,"translated_slugs":59},"Set up a custom email receipt template","2026-07-17T04:17:08.731Z","2026-07-17T04:26:31.136Z","2026-07-17T04:26:31.156Z",198951848942982,"21d05f84-ff0e-421c-88a5-500f42ac509d",{"_uid":983,"body":984,"name":976,"image":1139,"pinned":24,"summary":1141,"category":320,"component":266,"related_articles":1142},"395afbec-6929-4cdb-9818-2afbc062f8f4",{"type":382,"content":985},[986,991,996,1061,1066],{"type":385,"attrs":987,"content":988},{"textAlign":59},[989],{"text":990,"type":390},"To customize an email receipt beyond simple language changes, you’ll first need to switch to a custom template.",{"type":492,"attrs":992,"content":993},{"level":494,"textAlign":59},[994],{"text":995,"type":390},"Steps",{"type":654,"attrs":997,"content":998},{"order":656},[999,1014,1030,1042,1049],{"type":424,"content":1000},[1001],{"type":385,"attrs":1002,"content":1003},{"textAlign":59},[1004,1006,1012],{"text":1005,"type":390},"Go to the ",{"text":1007,"type":390,"marks":1008},"email receipt settings",[1009],{"type":395,"attrs":1010},{"href":1011,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fadmin.foxy.io",{"text":1013,"type":390}," in the Foxy admin.",{"type":424,"content":1015},[1016],{"type":385,"attrs":1017,"content":1018},{"textAlign":59},[1019,1021,1024,1025,1028],{"text":1020,"type":390},"For the text version, under ",{"text":444,"type":390,"marks":1022},[1023],{"type":419},{"text":857,"type":390},{"text":451,"type":390,"marks":1026},[1027],{"type":419},{"text":1029,"type":390},". A text box will appear with the default template content.",{"type":424,"content":1031},[1032],{"type":385,"attrs":1033,"content":1034},{"textAlign":59},[1035,1037,1040],{"text":1036,"type":390},"For the HTML version, select ",{"text":859,"type":390,"marks":1038},[1039],{"type":419},{"text":1041,"type":390}," near the top of the HTML receipt settings.",{"type":424,"content":1043},[1044],{"type":385,"attrs":1045,"content":1046},{"textAlign":59},[1047],{"text":1048,"type":390},"Make your edits in the corresponding text area.",{"type":424,"content":1050},[1051],{"type":385,"attrs":1052,"content":1053},{"textAlign":59},[1054,1056,1059],{"text":1055,"type":390},"Click ",{"text":539,"type":390,"marks":1057},[1058],{"type":419},{"text":1060,"type":390}," to save, then send a test email to confirm your changes.",{"type":492,"attrs":1062,"content":1063},{"level":494,"textAlign":59},[1064],{"text":1065,"type":390},"Notes",{"type":421,"content":1067},[1068,1081,1096,1103,1117,1132],{"type":424,"content":1069},[1070],{"type":385,"attrs":1071,"content":1072},{"textAlign":59},[1073,1075,1080],{"text":1074,"type":390},"If you’re only changing displayed text — like the message at the top or section labels — you don’t need a custom template for that. See ",{"text":631,"type":390,"marks":1076},[1077],{"type":395,"attrs":1078},{"href":1079,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomize-the-message-in-the-email-receipt",{"text":839,"type":390},{"type":424,"content":1082},[1083],{"type":385,"attrs":1084,"content":1085},{"textAlign":59},[1086,1088,1094],{"text":1087,"type":390},"Email formatting is far more limited than modern web CSS. 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