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See ",{"text":491,"type":332,"marks":492},"Turn off email receipts",[493],{"type":349,"attrs":494},{"href":495,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fturn-off-email-receipts",{"text":497,"type":332}," to disable them.",{"type":358,"content":499},[500],{"type":327,"attrs":501,"content":502},{"textAlign":59},[503,505,511],{"text":504,"type":332},"Foxy can send both HTML and text versions of the receipt. See ",{"text":506,"type":332,"marks":507},"Check whether you’re sending text or HTML email receipts",[508],{"type":349,"attrs":509},{"href":510,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcheck-whether-youre-sending-text-or-html-email-receipts",{"text":512,"type":332}," to confirm your store’s setting.",{"type":358,"content":514},[515],{"type":327,"attrs":516,"content":517},{"textAlign":59},[518,520,526],{"text":519,"type":332},"The receipt template can be fully customized. See ",{"text":521,"type":332,"marks":522},"Set up a custom email receipt template",[523],{"type":349,"attrs":524},{"href":525,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-custom-email-receipt-template",{"text":527,"type":332}," to get started.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":529},{},"What an email receipt includes, who receives it, and when it's sent.","0d0c5ed2-4d15-4c4f-af11-14fd47ca23a5",[],"what-is-the-email-receipt","help\u002Farticles\u002Fwhat-is-the-email-receipt",-3600,[],2659,"9186435c-3e86-4bbf-9f78-d4890f368370",[],{"html":541,"sections":542,"segments":552},"\u003Cp>An email receipt is the emailed version of a customer’s receipt, sent automatically after a successful order.\u003C\u002Fp>\u003Csection id=\"whats-included\" data-title=\"What’s included\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"whats-included\">What’s included\u003C\u002Fh2>\u003Cp>An email receipt includes almost everything shown on \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fwhat-is-the-web-receipt\" class=\"\">the web receipt\u003C\u002Fa>, plus any additional text you’ve configured in your receipt template. The main difference is that email receipts have specific sections that only appear in certain situations:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Transaction email receipt\u003C\u002Fstrong> — the main section of a typical receipt, including cart contents and transaction information (customer name, email, address, shipping info, etc.). If a subscription is present in the cart, this section also includes links that let the customer update their payment information or cancel the subscription directly from the email.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Subscription cancellation confirmation\u003C\u002Fstrong> — included only when a subscription has been canceled through the checkout process. It won’t be included if a subscription is ended or made inactive through the admin or the API.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Update info section\u003C\u002Fstrong> — included when a customer updates their information using an \u003Ccode class=\"badge bg-soft-danger text-danger\">updateinfo\u003C\u002Fcode> request.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"who-receives-it\" data-title=\"Who receives it\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"who-receives-it\">Who receives it\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>The customer\u003C\u002Fstrong> — receives an email receipt for every transaction, including recurring billing charges, by default.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>The store\u003C\u002Fstrong> — can receive a BCC copy of the customer’s email receipt, if enabled.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Other addresses\u003C\u002Fstrong> — additional store emails and category-specific emails can also receive copies. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fadd-additional-recipients-to-email-receipts\" class=\"\">Add additional recipients to email receipts\u003C\u002Fa> for setup.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"when-its-sent\" data-title=\"When it’s sent\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"when-its-sent\">When it’s sent\u003C\u002Fh2>\u003Cp>Email receipts are sent in two situations only:\u003C\u002Fp>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>A customer places a successful order.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>A store administrator manually resends the receipt from the Transactions page in the admin.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Email receipts are sent by default. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fturn-off-email-receipts\" class=\"\">Turn off email receipts\u003C\u002Fa> to disable them.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Foxy can send both HTML and text versions of the receipt. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcheck-whether-youre-sending-text-or-html-email-receipts\" class=\"\">Check whether you’re sending text or HTML email receipts\u003C\u002Fa> to confirm your store’s setting.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The receipt template can be fully customized. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-custom-email-receipt-template\" class=\"\">Set up a custom email receipt template\u003C\u002Fa> to get started.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[543,546,548,550],{"id":544,"title":339,"level":545},"whats-included","H2",{"id":547,"title":403,"level":545},"who-receives-it",{"id":549,"title":451,"level":545},"when-its-sent",{"id":551,"title":480,"level":545},"notes",[553],{"type":554,"content":555},"html","\u003Cp>An email receipt is the emailed version of a customer’s receipt, sent automatically after a successful order.\u003C\u002Fp>\u003Ch2>What’s included\u003C\u002Fh2>\u003Cp>An email receipt includes almost everything shown on \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fwhat-is-the-web-receipt\" class=\"\">the web receipt\u003C\u002Fa>, plus any additional text you’ve configured in your receipt template. The main difference is that email receipts have specific sections that only appear in certain situations:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Transaction email receipt\u003C\u002Fstrong> — the main section of a typical receipt, including cart contents and transaction information (customer name, email, address, shipping info, etc.). If a subscription is present in the cart, this section also includes links that let the customer update their payment information or cancel the subscription directly from the email.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Subscription cancellation confirmation\u003C\u002Fstrong> — included only when a subscription has been canceled through the checkout process. It won’t be included if a subscription is ended or made inactive through the admin or the API.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Update info section\u003C\u002Fstrong> — included when a customer updates their information using an \u003Ccode class=\"badge bg-soft-danger text-danger\">updateinfo\u003C\u002Fcode> request.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Who receives it\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>The customer\u003C\u002Fstrong> — receives an email receipt for every transaction, including recurring billing charges, by default.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>The store\u003C\u002Fstrong> — can receive a BCC copy of the customer’s email receipt, if enabled.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Other addresses\u003C\u002Fstrong> — additional store emails and category-specific emails can also receive copies. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fadd-additional-recipients-to-email-receipts\" class=\"\">Add additional recipients to email receipts\u003C\u002Fa> for setup.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>When it’s sent\u003C\u002Fh2>\u003Cp>Email receipts are sent in two situations only:\u003C\u002Fp>\u003Col order=\"1\">\u003Cli>\u003Cp>A customer places a successful order.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A store administrator manually resends the receipt from the Transactions page in the admin.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Email receipts are sent by default. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fturn-off-email-receipts\" class=\"\">Turn off email receipts\u003C\u002Fa> to disable them.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Foxy can send both HTML and text versions of the receipt. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcheck-whether-youre-sending-text-or-html-email-receipts\" class=\"\">Check whether you’re sending text or HTML email receipts\u003C\u002Fa> to confirm your store’s setting.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The receipt template can be fully customized. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-custom-email-receipt-template\" class=\"\">Set up a custom email receipt template\u003C\u002Fa> to get started.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":557,"created_at":558,"published_at":559,"updated_at":560,"id":561,"uuid":47,"content":562,"slug":48,"full_slug":48,"sort_by_date":59,"position":740,"tag_list":741,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":742,"first_published_at":743,"release_id":59,"lang":65,"path":59,"alternates":744,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":563,"_uid":566,"title":567,"action":568,"fields":569,"method":716,"columns":717,"subtitle":731,"component":48,"button_text":737,"submit_title":738,"submit_subtitle":739},{"_uid":564,"title":557,"plugin":565,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[570,575,579,687,690,695,710],{"_uid":571,"name":572,"type":332,"label":573,"options":13,"required":33,"component":574,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":576,"name":577,"type":577,"label":578,"options":13,"required":33,"component":574,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":580,"name":581,"type":582,"label":583,"options":584,"required":33,"component":574,"conditions":585,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[586,641,651,658,666,674,680],{"_uid":587,"equals":588,"fields":589,"component":640},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[590],{"_uid":591,"body":592,"type":638,"title":13,"component":639},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":593},[594],{"type":327,"content":595},[596,598,605,607,609,610,614,616,621,629,631,636],{"text":597,"type":332},"We are ",{"text":599,"type":332,"marks":600},"Foxy.io",[601],{"type":349,"attrs":602},{"href":603,"uuid":59,"anchor":59,"custom":604,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":606,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":608},"hard_break",{"type":608},{"text":611,"type":332,"marks":612},"NOTE:",[613],{"type":367},{"text":615,"type":332}," We are ",{"text":617,"type":332,"marks":618},"not ",[619],{"type":620},"italic",{"text":622,"type":332,"marks":623},"Foxy.in",[624,628],{"type":349,"attrs":625},{"href":626,"uuid":59,"anchor":59,"custom":627,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":620},{"text":630,"type":332},". We are not in any way affiliated with ",{"text":622,"type":332,"marks":632},[633],{"type":349,"attrs":634},{"href":626,"uuid":59,"anchor":59,"custom":635,"target":59,"linktype":31},{},{"text":637,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":642,"equals":643,"fields":644,"component":640},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[645],{"_uid":646,"name":647,"type":648,"label":13,"options":13,"required":24,"component":574,"conditions":649,"placeholder":13,"default_value":650},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":652,"equals":208,"fields":653,"component":640},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[654],{"_uid":655,"name":647,"type":648,"label":13,"options":13,"required":24,"component":574,"conditions":656,"placeholder":13,"default_value":657},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":659,"equals":660,"fields":661,"component":640},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[662],{"_uid":663,"name":647,"type":648,"label":13,"options":13,"required":24,"component":574,"conditions":664,"placeholder":13,"default_value":665},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":667,"equals":668,"fields":669,"component":640},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[670],{"_uid":671,"name":647,"type":648,"label":13,"options":13,"required":24,"component":574,"conditions":672,"placeholder":13,"default_value":673},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":675,"equals":588,"fields":676,"component":640},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[677],{"_uid":678,"name":647,"type":648,"label":13,"options":13,"required":24,"component":574,"conditions":679,"placeholder":13,"default_value":650},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":681,"equals":682,"fields":683,"component":640},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[684],{"_uid":685,"name":647,"type":648,"label":13,"options":13,"required":24,"component":574,"conditions":686,"placeholder":13,"default_value":650},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":688,"component":689},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":691,"name":692,"type":693,"label":694,"options":13,"required":33,"component":574,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":696,"name":697,"type":582,"label":698,"options":699,"required":33,"component":574,"conditions":700,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[701],{"_uid":702,"equals":703,"fields":704,"component":640},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[705],{"_uid":706,"name":707,"type":332,"label":708,"options":13,"required":33,"component":574,"conditions":709,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":711,"name":712,"type":582,"label":713,"options":714,"required":33,"component":574,"conditions":715,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[718],{"_uid":719,"text":720,"title":729,"component":730},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":721},[722],{"type":327,"content":723},[724,726,727],{"text":725,"type":332},"855.369.9227",{"type":608},{"text":728,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":732},[733],{"type":327,"content":734},[735],{"text":736,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,746,775],{"name":747,"created_at":748,"published_at":749,"updated_at":750,"id":751,"uuid":752,"content":753,"slug":768,"full_slug":769,"sort_by_date":59,"position":770,"tag_list":771,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":772,"first_published_at":773,"release_id":59,"lang":65,"path":59,"alternates":774,"default_full_slug":59,"translated_slugs":59},"Email Receipt","2024-11-06T20:29:57.209Z","2026-07-17T01:49:35.695Z","2026-07-17T01:49:35.707Z",14903598,"d0cea977-ce89-46dd-bdf0-e59e50b5d6f0",{"_uid":754,"icon":13,"name":747,"type":755,"guides":756,"pinned":24,"summary":757,"category":13,"component":297,"blog_posts":758,"content_hub":24,"icon_custom":759,"case_studies":761,"faq_sections":762,"help_articles":763,"featured_guides":764,"mailbox_category":13,"featured_articles":765,"featured_blog_posts":766,"featured_case_studies":767},"e278f296-cf96-44c9-befb-fdefd25f76ed","simple",[],"How email receipts work, what they include, and how to configure, customize, and troubleshoot them.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":760},{},[],[],[],[],[],[],[],"email-receipt","help\u002Fcategories\u002Femail-receipt",-20,[],"7ad9626b-88b5-4f10-b7d4-b95184ebe9d2","2024-11-06T20:30:03.136Z",[],{"name":776,"created_at":777,"published_at":778,"updated_at":779,"id":780,"uuid":531,"content":781,"slug":793,"full_slug":794,"sort_by_date":59,"position":795,"tag_list":796,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":797,"first_published_at":778,"release_id":59,"lang":65,"path":59,"alternates":798,"default_full_slug":59,"translated_slugs":59},"Email Receipt Overview","2026-07-17T01:47:55.287Z","2026-07-17T01:49:35.395Z","2026-07-17T01:49:35.408Z",198915175624358,{"_uid":782,"icon":13,"name":776,"type":755,"pinned":24,"summary":783,"category":752,"component":297,"blog_posts":784,"icon_custom":785,"case_studies":787,"faq_sections":788,"featured_guides":789,"mailbox_category":13,"featured_articles":790,"featured_blog_posts":791,"featured_case_studies":792},"25cc92c3-f43c-4ef0-8053-ee961567f9a6","Conceptual guides and reference material for understanding how email receipts work.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":786},{},[],[],[],[],[],[],"email-receipt-overview","help\u002Fcategories\u002Femail-receipt-overview",-690,[],"55230b8d-aeee-408c-8e33-4b5a4ee00b3b",[],{},1784267946292]