Update the Products in a Customer's Subscription

Update products as an admin

1. 1

   Go to the Foxy admin

2. 2

   Go to Subscriptions

3. 3

   Click on the desired subscription

4. 4

   Find the Sub Token URL and click the link. This will show you the cart as the customer would see it

5. 5

   To add a new product, go to your website and add the product to the cart. Once both products are in the cart, you can remove the old subscription product if needed. You can also change the quantity of a product already on the subscription

6. 6

   Click Proceed to Checkout

7. 7

   Enter the UOE password from your Advanced Settings to auto-populate the customer's information

8. 8

   Click Update My Subscription to save the changes

You can double-check the subscription in your subscriptions list to confirm it appears as expected.

Send the update link to the customer

If you'd like the customer to update their own subscription, you can right-click the Sub Token URL, copy it, and email it to them. The customer also has this link available in their emailed order receipt.

Send the customer the following instructions:

1. 1

   Click the link we sent you

2. 2

   To add a new product, go to the website and add the product to the cart. Once both products are in the cart, you can remove the old subscription product if needed. You can also change the quantity of a product already on the subscription

3. 3

   Click Proceed to Checkout

4. 4

   Enter your password

5. 5

   Click Update My Subscription to save the new product