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receipt","2026-07-17T04:15:58.196Z","2026-07-17T04:26:31.405Z","2026-07-17T04:26:31.417Z",198951560019333,"c88d478f-ebc8-4947-8958-952514a2bd04",{"_uid":322,"body":323,"name":315,"image":383,"pinned":24,"summary":385,"category":386,"component":266,"related_articles":387},"21fbaf88-6402-4162-ae70-eb65bcd641dc",{"type":324,"content":325},"doc",[326,333,340],{"type":327,"attrs":328,"content":329},"paragraph",{"textAlign":59},[330],{"text":331,"type":332},"If an email receipt wasn’t received, work through these checks before contacting support.","text",{"type":334,"attrs":335,"content":337},"heading",{"level":336,"textAlign":59},2,[338],{"text":339,"type":332},"Steps",{"type":341,"attrs":342,"content":344},"ordered_list",{"order":343},1,[345,353,369,376],{"type":346,"content":347},"list_item",[348],{"type":327,"attrs":349,"content":350},{"textAlign":59},[351],{"text":352,"type":332},"Check the spam folder. Foxy has high deliverability rates and sends only from clean IP addresses, but it can still happen.",{"type":346,"content":354},[355],{"type":327,"attrs":356,"content":357},{"textAlign":59},[358,360,367],{"text":359,"type":332},"Confirm the customer’s email receipt isn’t going to the same place as the store’s BCC copy — if both land in the same inbox, mail servers will often discard the duplicate as a repeat, so only one copy shows up. See ",{"text":361,"type":332,"marks":362},"Add additional recipients to email receipts",[363],{"type":364,"attrs":365},"link",{"href":366,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fadd-additional-recipients-to-email-receipts",{"text":368,"type":332}," for how BCC is configured.",{"type":346,"content":370},[371],{"type":327,"attrs":372,"content":373},{"textAlign":59},[374],{"text":375,"type":332},"Confirm the email address actually exists and can accept mail. It’s common to find the address doesn’t exist or its mail server isn’t set up.",{"type":346,"content":377},[378],{"type":327,"attrs":379,"content":380},{"textAlign":59},[381],{"text":382,"type":332},"If the issue isn’t resolved, contact support, including the exact email address that isn’t receiving emails.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":384},{},"What to check if a customer or store didn't receive an expected email receipt.","84eeeaa1-fc49-4485-9f1e-4a6e13b52c10",[],"troubleshoot-a-missing-email-receipt","help\u002Farticles\u002Ftroubleshoot-a-missing-email-receipt",-3650,[],2659,"288e0941-585e-46f1-a0fa-41cf30976f75",[],{"html":396,"sections":397,"segments":401},"\u003Cp>If an email receipt wasn’t received, work through these checks before contacting support.\u003C\u002Fp>\u003Csection id=\"steps\" data-title=\"Steps\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"steps\">Steps\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Check the spam folder. Foxy has high deliverability rates and sends only from clean IP addresses, but it can still happen.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Confirm the customer’s email receipt isn’t going to the same place as the store’s BCC copy — if both land in the same inbox, mail servers will often discard the duplicate as a repeat, so only one copy shows up. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fadd-additional-recipients-to-email-receipts\" class=\"\">Add additional recipients to email receipts\u003C\u002Fa> for how BCC is configured.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Confirm the email address actually exists and can accept mail. It’s common to find the address doesn’t exist or its mail server isn’t set up.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>If the issue isn’t resolved, contact support, including the exact email address that isn’t receiving emails.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>",[398],{"id":399,"title":339,"level":400},"steps","H2",[402],{"type":403,"content":404},"html","\u003Cp>If an email receipt wasn’t received, work through these checks before contacting support.\u003C\u002Fp>\u003Ch2>Steps\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Check the spam folder. Foxy has high deliverability rates and sends only from clean IP addresses, but it can still happen.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Confirm the customer’s email receipt isn’t going to the same place as the store’s BCC copy — if both land in the same inbox, mail servers will often discard the duplicate as a repeat, so only one copy shows up. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fadd-additional-recipients-to-email-receipts\" class=\"\">Add additional recipients to email receipts\u003C\u002Fa> for how BCC is configured.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Confirm the email address actually exists and can accept mail. It’s common to find the address doesn’t exist or its mail server isn’t set up.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the issue isn’t resolved, contact support, including the exact email address that isn’t receiving emails.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>",{"name":406,"created_at":407,"published_at":408,"updated_at":409,"id":410,"uuid":47,"content":411,"slug":48,"full_slug":48,"sort_by_date":59,"position":590,"tag_list":591,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":592,"first_published_at":593,"release_id":59,"lang":65,"path":59,"alternates":594,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":412,"_uid":415,"title":416,"action":417,"fields":418,"method":566,"columns":567,"subtitle":581,"component":48,"button_text":587,"submit_title":588,"submit_subtitle":589},{"_uid":413,"title":406,"plugin":414,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[419,424,428,537,540,545,560],{"_uid":420,"name":421,"type":332,"label":422,"options":13,"required":33,"component":423,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":425,"name":426,"type":426,"label":427,"options":13,"required":33,"component":423,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":429,"name":430,"type":431,"label":432,"options":433,"required":33,"component":423,"conditions":434,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[435,491,501,508,516,524,530],{"_uid":436,"equals":437,"fields":438,"component":490},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[439],{"_uid":440,"body":441,"type":488,"title":13,"component":489},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":442},[443],{"type":327,"content":444},[445,447,454,456,458,459,464,466,471,479,481,486],{"text":446,"type":332},"We are ",{"text":448,"type":332,"marks":449},"Foxy.io",[450],{"type":364,"attrs":451},{"href":452,"uuid":59,"anchor":59,"custom":453,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":455,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":457},"hard_break",{"type":457},{"text":460,"type":332,"marks":461},"NOTE:",[462],{"type":463},"bold",{"text":465,"type":332}," We are ",{"text":467,"type":332,"marks":468},"not ",[469],{"type":470},"italic",{"text":472,"type":332,"marks":473},"Foxy.in",[474,478],{"type":364,"attrs":475},{"href":476,"uuid":59,"anchor":59,"custom":477,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":470},{"text":480,"type":332},". 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We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,596,625],{"name":597,"created_at":598,"published_at":599,"updated_at":600,"id":601,"uuid":602,"content":603,"slug":618,"full_slug":619,"sort_by_date":59,"position":620,"tag_list":621,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":622,"first_published_at":623,"release_id":59,"lang":65,"path":59,"alternates":624,"default_full_slug":59,"translated_slugs":59},"Email Receipt","2024-11-06T20:29:57.209Z","2026-07-17T01:49:35.695Z","2026-07-17T01:49:35.707Z",14903598,"d0cea977-ce89-46dd-bdf0-e59e50b5d6f0",{"_uid":604,"icon":13,"name":597,"type":605,"guides":606,"pinned":24,"summary":607,"category":13,"component":297,"blog_posts":608,"content_hub":24,"icon_custom":609,"case_studies":611,"faq_sections":612,"help_articles":613,"featured_guides":614,"mailbox_category":13,"featured_articles":615,"featured_blog_posts":616,"featured_case_studies":617},"e278f296-cf96-44c9-befb-fdefd25f76ed","simple",[],"How email receipts work, what they include, and how to configure, customize, and troubleshoot them.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":610},{},[],[],[],[],[],[],[],"email-receipt","help\u002Fcategories\u002Femail-receipt",-20,[],"7ad9626b-88b5-4f10-b7d4-b95184ebe9d2","2024-11-06T20:30:03.136Z",[],{"name":626,"created_at":627,"published_at":628,"updated_at":629,"id":630,"uuid":386,"content":631,"slug":643,"full_slug":644,"sort_by_date":59,"position":645,"tag_list":646,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":647,"first_published_at":628,"release_id":59,"lang":65,"path":59,"alternates":648,"default_full_slug":59,"translated_slugs":59},"Configure The Email Receipt","2026-07-17T01:48:39.996Z","2026-07-17T01:49:35.155Z","2026-07-17T01:49:35.173Z",198915358752423,{"_uid":632,"icon":13,"name":626,"type":605,"pinned":24,"summary":633,"category":602,"component":297,"blog_posts":634,"icon_custom":635,"case_studies":637,"faq_sections":638,"featured_guides":639,"mailbox_category":13,"featured_articles":640,"featured_blog_posts":641,"featured_case_studies":642},"9afc9ffa-f74b-41c6-ad4a-51253d58c1e2","Set up and configure email receipt behavior, including recipients, deliverability, and troubleshooting.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":636},{},[],[],[],[],[],[],"configure-the-email-receipt","help\u002Fcategories\u002Fconfigure-the-email-receipt",-700,[],"77beaa34-b954-4ab1-902e-19dc54885e3e",[],{},1784267945377]