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There you'll select Custom Template.",{"type":366,"content":452},[453,458],{"type":327,"attrs":454,"content":455},{"textAlign":59},[456],{"text":457,"type":332},"Go to the receipt html email template text area and look for these lines:",{"type":428,"attrs":459,"content":460},{"class":59},[461],{"text":462,"type":332},"\u003Ch3 style=\"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;\">{{ config.lang.checkout_merchant|raw }}\u003C\u002Fh3> {{ config.store_name }}\u003Cstrong>\u003C\u002Fstrong>",{"type":366,"content":464},[465,470],{"type":327,"attrs":466,"content":467},{"textAlign":59},[468],{"text":469,"type":332},"After that, paste the following:",{"type":428,"attrs":471,"content":472},{"class":59},[473],{"text":474,"type":332},"\u003Cbr>Address 1\u003Cbr>Address 2\u003Cbr>City, State postcode\u003Cbr>phone\u003Cbr>",{"type":327,"attrs":476,"content":477},{"textAlign":59},[478,480,484],{"text":479,"type":332},"After changing the templates, click ",{"text":481,"type":332,"marks":482},"Update Template",[483],{"type":389},{"text":485,"type":332}," to save and then test.",{"type":434,"attrs":487,"content":488},{"level":436,"textAlign":59},[489],{"text":490,"type":332,"marks":491},"Testing your Changes",[492],{"type":361},{"type":327,"attrs":494,"content":495},{"textAlign":59},[496,498,502],{"text":497,"type":332},"You can test an existing transaction by clicking the ",{"text":499,"type":332,"marks":500},"(email)",[501],{"type":389},{"text":503,"type":332}," link next to a transaction within the \"transactions\" report section of your store's administration. Note that this will re-send the email to the customer of that transaction as well, so you'll want to click the email link associated with a transaction that you placed yourself.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":505},{},"How to add your store's address and phone number to the text and HTML email receipt templates.","82280d3a-1566-4e5a-8296-75a462deccd9",[],"add-your-stores-address-and-phone-number-to-the-email-receipt","help\u002Farticles\u002Fadd-your-stores-address-and-phone-number-to-the-email-receipt",-1090,[],2659,"eef40d96-d63c-4c2f-92e0-1d1bc563f898","2024-11-06T19:23:00.890Z",[],{"html":518,"sections":519,"segments":525},"\u003Cp>This information pertains to the latest version of the Foxy admin. If you're using a previous version, please \u003Ca href=\"https:\u002F\u002Fwww.foxy.io\u002Fcontact\" target=\"_blank\" class=\"\">contact the help desk directly\u003C\u002Fa> for information.\u003C\u002Fp>\u003Cp>The the store is set up to send both the text and html versions of the receipt, you'll use the the following instructions. The text receipt provides a back up format just in case the customer's email client can't display html. \u003Ca href=\"https:\u002F\u002Fsupport.foxy.io\u002Fportal\u002Fkb\u002Farticles\u002Fhow-do-i-know-if-i-m-using-both-the-text-html-email-receipts\" target=\"_blank\" class=\"\">How do I know if I'm using both text & email versions?\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Cstrong>Here are instructions for adding the address to the text email:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Go to your templates email options in your FoxyCart admin. Here's a link to that area: \u003Ca href=\"https:\u002F\u002Fadmin.foxycart.com\u002Fadmin.php?ThisAction=EditTemplate&template=email\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">https:\u002F\u002Fadmin.foxycart.com\u002Fadmin.php?ThisAction=EditTemplate&template=email\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Under \u003Cem>if you like, choose a default template\u003C\u002Fem> select \u003Cem>Custom Text Template\u003C\u002Fem>. A text box will appear.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the \u003Cem>receipt text email template\u003C\u002Fem> look for this line:\u003Cbr>\u003Ccode class=\"badge bg-soft-danger text-danger\">* {{ config.lang.checkout_merchant|pad(20)|raw }} {{ config.store_name }}\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>After that line, paste in your address ― for example:\u003C\u002Fp>\u003Cdiv class=\"position-relative w-100 overflow-hidden rounded-2\" data-code-block>\u003Cdiv class=\"d-flex justify-content-end border-bottom\" style=\"background:#2b2c3b;\">\u003Cbutton type=\"button\" class=\"btn btn-link btn-sm text-light\" title=\"Copy\" data-code-button>\u003Cspan data-code-default style=\"\">\u003Ci class=\"fal fa-copy me-2\">\u003C\u002Fi> Copy \u003C\u002Fspan>\u003Cspan class=\"text-success\" data-code-success style=\"display:none;\">\u003Ci class=\"fal fa-check ms-2\">\u003C\u002Fi> Copied \u003C\u002Fspan>\u003C\u002Fbutton>\u003C\u002Fdiv>\u003Cdiv class=\"small\">\u003Cpre class=\"hljs p-2\" data-code-content>Address 1\nAddress 2\nCity, State Postcode\nPhone number\u003C\u002Fpre>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Ful>\u003Csection id=\"if-you-are-using-the-html-email-receipt\" data-title=\"If you are using the HTML email receipt:\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"if-you-are-using-the-html-email-receipt\">\u003Cstrong>If you are using the HTML email receipt:\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Just above the Update Template button, you'll see another option for the html receipt: if you like, choose a default template. There you'll select Custom Template.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to the receipt html email template text area and look for these lines:\u003C\u002Fp>\u003Cdiv class=\"position-relative w-100 overflow-hidden rounded-2\" data-code-block>\u003Cdiv class=\"d-flex justify-content-end border-bottom\" style=\"background:#2b2c3b;\">\u003Cbutton type=\"button\" class=\"btn btn-link btn-sm text-light\" title=\"Copy\" data-code-button>\u003Cspan data-code-default style=\"\">\u003Ci class=\"fal fa-copy me-2\">\u003C\u002Fi> Copy \u003C\u002Fspan>\u003Cspan class=\"text-success\" data-code-success style=\"display:none;\">\u003Ci class=\"fal fa-check ms-2\">\u003C\u002Fi> Copied \u003C\u002Fspan>\u003C\u002Fbutton>\u003C\u002Fdiv>\u003Cdiv class=\"small\">\u003Cpre class=\"hljs p-2\" data-code-content>\u003Cspan class=\"hljs-tag\"><\u003Cspan class=\"hljs-name\">h3\u003C\u002Fspan> \u003Cspan class=\"hljs-attr\">style\u003C\u002Fspan>=\u003Cspan class=\"hljs-string\">"margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;"\u003C\u002Fspan>>\u003C\u002Fspan>{{ config.lang.checkout_merchant|raw }}\u003Cspan class=\"hljs-tag\"><\u002F\u003Cspan class=\"hljs-name\">h3\u003C\u002Fspan>>\u003C\u002Fspan> {{ config.store_name }}\u003Cspan class=\"hljs-tag\"><\u003Cspan class=\"hljs-name\">strong\u003C\u002Fspan>>\u003C\u002Fspan>\u003Cspan class=\"hljs-tag\"><\u002F\u003Cspan class=\"hljs-name\">strong\u003C\u002Fspan>>\u003C\u002Fspan>\u003C\u002Fpre>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli>\u003Cp>After that, paste the following:\u003C\u002Fp>\u003Cdiv class=\"position-relative w-100 overflow-hidden rounded-2\" data-code-block>\u003Cdiv class=\"d-flex justify-content-end border-bottom\" style=\"background:#2b2c3b;\">\u003Cbutton type=\"button\" class=\"btn btn-link btn-sm text-light\" title=\"Copy\" data-code-button>\u003Cspan data-code-default style=\"\">\u003Ci class=\"fal fa-copy me-2\">\u003C\u002Fi> Copy \u003C\u002Fspan>\u003Cspan class=\"text-success\" data-code-success style=\"display:none;\">\u003Ci class=\"fal fa-check ms-2\">\u003C\u002Fi> Copied \u003C\u002Fspan>\u003C\u002Fbutton>\u003C\u002Fdiv>\u003Cdiv class=\"small\">\u003Cpre class=\"hljs p-2\" data-code-content>\u003Cspan class=\"hljs-tag\"><\u003Cspan class=\"hljs-name\">br\u003C\u002Fspan>>\u003C\u002Fspan>Address 1\u003Cspan class=\"hljs-tag\"><\u003Cspan class=\"hljs-name\">br\u003C\u002Fspan>>\u003C\u002Fspan>Address 2\u003Cspan class=\"hljs-tag\"><\u003Cspan class=\"hljs-name\">br\u003C\u002Fspan>>\u003C\u002Fspan>City, State postcode\u003Cspan class=\"hljs-tag\"><\u003Cspan class=\"hljs-name\">br\u003C\u002Fspan>>\u003C\u002Fspan>phone\u003Cspan class=\"hljs-tag\"><\u003Cspan class=\"hljs-name\">br\u003C\u002Fspan>>\u003C\u002Fspan>\u003C\u002Fpre>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>After changing the templates, click \u003Cem>Update Template\u003C\u002Fem> to save and then test.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"testing-your-changes\" data-title=\"Testing your Changes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"testing-your-changes\">\u003Cstrong>Testing your Changes\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>You can test an existing transaction by clicking the \u003Cem>(email)\u003C\u002Fem> link next to a transaction within the "transactions" report section of your store's administration. Note that this will re-send the email to the customer of that transaction as well, so you'll want to click the email link associated with a transaction that you placed yourself.\u003C\u002Fp>\u003C\u002Fsection>",[520,523],{"id":521,"title":439,"level":522},"if-you-are-using-the-html-email-receipt","H2",{"id":524,"title":490,"level":522},"testing-your-changes",[526],{"type":527,"content":528},"html","\u003Cp>This information pertains to the latest version of the Foxy admin. If you're using a previous version, please \u003Ca href=\"https:\u002F\u002Fwww.foxy.io\u002Fcontact\" target=\"_blank\" class=\"\">contact the help desk directly\u003C\u002Fa> for information.\u003C\u002Fp>\u003Cp>The the store is set up to send both the text and html versions of the receipt, you'll use the the following instructions. The text receipt provides a back up format just in case the customer's email client can't display html. \u003Ca href=\"https:\u002F\u002Fsupport.foxy.io\u002Fportal\u002Fkb\u002Farticles\u002Fhow-do-i-know-if-i-m-using-both-the-text-html-email-receipts\" target=\"_blank\" class=\"\">How do I know if I'm using both text & email versions?\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Cstrong>Here are instructions for adding the address to the text email:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>Go to your templates email options in your FoxyCart admin. Here's a link to that area: \u003Ca href=\"https:\u002F\u002Fadmin.foxycart.com\u002Fadmin.php?ThisAction=EditTemplate&template=email\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">https:\u002F\u002Fadmin.foxycart.com\u002Fadmin.php?ThisAction=EditTemplate&template=email\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Under \u003Cem>if you like, choose a default template\u003C\u002Fem> select \u003Cem>Custom Text Template\u003C\u002Fem>. A text box will appear.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the \u003Cem>receipt text email template\u003C\u002Fem> look for this line:\u003Cbr>\u003Ccode class=\"badge bg-soft-danger text-danger\">* {{ config.lang.checkout_merchant|pad(20)|raw }} {{ config.store_name }}\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>After that line, paste in your address ― for example:\u003C\u002Fp>\u003Cpre>\u003Ccode>Address 1\nAddress 2\nCity, State Postcode\nPhone number\u003C\u002Fcode>\u003C\u002Fpre>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>\u003Cstrong>If you are using the HTML email receipt:\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Just above the Update Template button, you'll see another option for the html receipt: if you like, choose a default template. There you'll select Custom Template.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to the receipt html email template text area and look for these lines:\u003C\u002Fp>\u003Cpre>\u003Ccode><h3 style="margin: 0;padding: 0;font-family: Verdana, Helvetica, Arial, sans-serif;color: #666666;font-weight: bold;font-size: 13px;">{{ config.lang.checkout_merchant|raw }}<\u002Fh3> {{ config.store_name }}<strong><\u002Fstrong>\u003C\u002Fcode>\u003C\u002Fpre>\u003C\u002Fli>\u003Cli>\u003Cp>After that, paste the following:\u003C\u002Fp>\u003Cpre>\u003Ccode><br>Address 1<br>Address 2<br>City, State postcode<br>phone<br>\u003C\u002Fcode>\u003C\u002Fpre>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>After changing the templates, click \u003Cem>Update Template\u003C\u002Fem> to save and then test.\u003C\u002Fp>\u003Ch2>\u003Cstrong>Testing your Changes\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>You can test an existing transaction by clicking the \u003Cem>(email)\u003C\u002Fem> link next to a transaction within the "transactions" report section of your store's administration. Note that this will re-send the email to the customer of that transaction as well, so you'll want to click the email link associated with a transaction that you placed yourself.\u003C\u002Fp>",{"name":530,"created_at":531,"published_at":532,"updated_at":533,"id":534,"uuid":47,"content":535,"slug":48,"full_slug":48,"sort_by_date":59,"position":711,"tag_list":712,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":713,"first_published_at":714,"release_id":59,"lang":65,"path":59,"alternates":715,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":536,"_uid":539,"title":540,"action":541,"fields":542,"method":687,"columns":688,"subtitle":702,"component":48,"button_text":708,"submit_title":709,"submit_subtitle":710},{"_uid":537,"title":530,"plugin":538,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[543,548,552,658,661,666,681],{"_uid":544,"name":545,"type":332,"label":546,"options":13,"required":33,"component":547,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":549,"name":550,"type":550,"label":551,"options":13,"required":33,"component":547,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":553,"name":554,"type":555,"label":556,"options":557,"required":33,"component":547,"conditions":558,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[559,612,622,629,637,645,651],{"_uid":560,"equals":561,"fields":562,"component":611},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[563],{"_uid":564,"body":565,"type":609,"title":13,"component":610},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":566},[567],{"type":327,"content":568},[569,571,578,580,581,582,586,588,592,600,602,607],{"text":570,"type":332},"We are ",{"text":572,"type":332,"marks":573},"Foxy.io",[574],{"type":337,"attrs":575},{"href":576,"uuid":59,"anchor":59,"custom":577,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":579,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":412},{"type":412},{"text":583,"type":332,"marks":584},"NOTE:",[585],{"type":361},{"text":587,"type":332}," We are ",{"text":589,"type":332,"marks":590},"not ",[591],{"type":389},{"text":593,"type":332,"marks":594},"Foxy.in",[595,599],{"type":337,"attrs":596},{"href":597,"uuid":59,"anchor":59,"custom":598,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":389},{"text":601,"type":332},". 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We'll get back to you as soon as we can, but it might take a business day. 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