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If you’re testing with an address that goes to the same place as the store’s email, mail servers will often discard the duplicate, so you may only see one copy.",{"type":334,"attrs":379,"content":380},{"level":342,"textAlign":59},[381],{"text":382,"type":332},"Add other store addresses",{"type":347,"attrs":384,"content":385},{"order":349},[386,393],{"type":352,"content":387},[388],{"type":327,"attrs":389,"content":390},{"textAlign":59},[391],{"text":392,"type":332},"Go to the store settings page in the Foxy admin.",{"type":352,"content":394},[395],{"type":327,"attrs":396,"content":397},{"textAlign":59},[398,400,404],{"text":399,"type":332},"Add additional addresses to the ",{"text":401,"type":332,"marks":402},"store email(s)",[403],{"type":370},{"text":405,"type":332}," field, separated by commas.",{"type":334,"attrs":407,"content":408},{"level":342,"textAlign":59},[409],{"text":410,"type":332},"Add category-specific recipients",{"type":347,"attrs":412,"content":413},{"order":349},[414,430],{"type":352,"content":415},[416],{"type":327,"attrs":417,"content":418},{"textAlign":59},[419,421,428],{"text":420,"type":332},"Go to ",{"text":422,"type":332,"marks":423},"product categories",[424],{"type":425,"attrs":426},"link",{"href":427,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fadmin.foxy.io",{"text":429,"type":332}," in the Foxy admin.",{"type":352,"content":431},[432],{"type":327,"attrs":433,"content":434},{"textAlign":59},[435],{"text":436,"type":332},"For the category you want to configure, set an additional customer email, an additional admin email, or both.",{"type":327,"attrs":438,"content":439},{"textAlign":59},[440],{"text":441,"type":332},"An additional customer email is useful when a category needs extra information sent to the customer, like conference registration details or pickup instructions. An additional admin email is useful when sales in a category need to notify a specific department.",{"type":334,"attrs":443,"content":444},{"level":336,"textAlign":59},[445],{"text":446,"type":332},"Notes",{"type":448,"content":449},"bullet_list",[450],{"type":352,"content":451},[452],{"type":327,"attrs":453,"content":454},{"textAlign":59},[455],{"text":456,"type":332},"Category-specific recipients are configured per category, not store-wide.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":458},{},"How to send copies of email receipts to the store, additional addresses, or specific product categories.","84eeeaa1-fc49-4485-9f1e-4a6e13b52c10",[],"add-additional-recipients-to-email-receipts","help\u002Farticles\u002Fadd-additional-recipients-to-email-receipts",-3630,[],2659,"f6f72f06-de30-4e1e-99ca-cc89d85ccdd7",[],{"html":470,"sections":471,"segments":484},"\u003Cp>By default, only the customer receives an email receipt. You can add the store, additional addresses, and category-specific recipients.\u003C\u002Fp>\u003Csection id=\"steps\" data-title=\"Steps\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"steps\">Steps\u003C\u002Fh2>\u003C\u002Fsection>\u003Csection id=\"bcc-the-store\" data-title=\"BCC the store\" data-title-node=\"H3\">\u003Ch3 data-anchor-id=\"bcc-the-store\">BCC the store\u003C\u002Fh3>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the email settings in the Foxy admin.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Check the \u003Cstrong>BCC store email address\u003C\u002Fstrong> checkbox.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>This sends the store a straight BCC copy of the customer’s email receipt — it looks identical to what the customer receives. If you’re testing with an address that goes to the same place as the store’s email, mail servers will often discard the duplicate, so you may only see one copy.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"add-other-store-addresses\" data-title=\"Add other store addresses\" data-title-node=\"H3\">\u003Ch3 data-anchor-id=\"add-other-store-addresses\">Add other store addresses\u003C\u002Fh3>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the store settings page in the Foxy admin.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Add additional addresses to the \u003Cstrong>store email(s)\u003C\u002Fstrong> field, separated by commas.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"add-category-specific-recipients\" data-title=\"Add category-specific recipients\" data-title-node=\"H3\">\u003Ch3 data-anchor-id=\"add-category-specific-recipients\">Add category-specific recipients\u003C\u002Fh3>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">product categories\u003C\u002Fa> in the Foxy admin.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>For the category you want to configure, set an additional customer email, an additional admin email, or both.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>An additional customer email is useful when a category needs extra information sent to the customer, like conference registration details or pickup instructions. An additional admin email is useful when sales in a category need to notify a specific department.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Category-specific recipients are configured per category, not store-wide.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[472,475,478,480,482],{"id":473,"title":339,"level":474},"steps","H2",{"id":476,"title":345,"level":477},"bcc-the-store","H3",{"id":479,"title":382,"level":477},"add-other-store-addresses",{"id":481,"title":410,"level":477},"add-category-specific-recipients",{"id":483,"title":446,"level":474},"notes",[485],{"type":486,"content":487},"html","\u003Cp>By default, only the customer receives an email receipt. You can add the store, additional addresses, and category-specific recipients.\u003C\u002Fp>\u003Ch2>Steps\u003C\u002Fh2>\u003Ch3>BCC the store\u003C\u002Fh3>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the email settings in the Foxy admin.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check the \u003Cstrong>BCC store email address\u003C\u002Fstrong> checkbox.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>This sends the store a straight BCC copy of the customer’s email receipt — it looks identical to what the customer receives. If you’re testing with an address that goes to the same place as the store’s email, mail servers will often discard the duplicate, so you may only see one copy.\u003C\u002Fp>\u003Ch3>Add other store addresses\u003C\u002Fh3>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the store settings page in the Foxy admin.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Add additional addresses to the \u003Cstrong>store email(s)\u003C\u002Fstrong> field, separated by commas.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch3>Add category-specific recipients\u003C\u002Fh3>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">product categories\u003C\u002Fa> in the Foxy admin.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>For the category you want to configure, set an additional customer email, an additional admin email, or both.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>An additional customer email is useful when a category needs extra information sent to the customer, like conference registration details or pickup instructions. An additional admin email is useful when sales in a category need to notify a specific department.\u003C\u002Fp>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Category-specific recipients are configured per category, not store-wide.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":489,"created_at":490,"published_at":491,"updated_at":492,"id":493,"uuid":47,"content":494,"slug":48,"full_slug":48,"sort_by_date":59,"position":672,"tag_list":673,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":674,"first_published_at":675,"release_id":59,"lang":65,"path":59,"alternates":676,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":495,"_uid":498,"title":499,"action":500,"fields":501,"method":648,"columns":649,"subtitle":663,"component":48,"button_text":669,"submit_title":670,"submit_subtitle":671},{"_uid":496,"title":489,"plugin":497,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[502,507,511,619,622,627,642],{"_uid":503,"name":504,"type":332,"label":505,"options":13,"required":33,"component":506,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":508,"name":509,"type":509,"label":510,"options":13,"required":33,"component":506,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":512,"name":513,"type":514,"label":515,"options":516,"required":33,"component":506,"conditions":517,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[518,573,583,590,598,606,612],{"_uid":519,"equals":520,"fields":521,"component":572},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[522],{"_uid":523,"body":524,"type":570,"title":13,"component":571},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":525},[526],{"type":327,"content":527},[528,530,537,539,541,542,546,548,553,561,563,568],{"text":529,"type":332},"We are ",{"text":531,"type":332,"marks":532},"Foxy.io",[533],{"type":425,"attrs":534},{"href":535,"uuid":59,"anchor":59,"custom":536,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":538,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":540},"hard_break",{"type":540},{"text":543,"type":332,"marks":544},"NOTE:",[545],{"type":370},{"text":547,"type":332}," We are ",{"text":549,"type":332,"marks":550},"not ",[551],{"type":552},"italic",{"text":554,"type":332,"marks":555},"Foxy.in",[556,560],{"type":425,"attrs":557},{"href":558,"uuid":59,"anchor":59,"custom":559,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":552},{"text":562,"type":332},". 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We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,678,707],{"name":679,"created_at":680,"published_at":681,"updated_at":682,"id":683,"uuid":684,"content":685,"slug":700,"full_slug":701,"sort_by_date":59,"position":702,"tag_list":703,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":704,"first_published_at":705,"release_id":59,"lang":65,"path":59,"alternates":706,"default_full_slug":59,"translated_slugs":59},"Email Receipt","2024-11-06T20:29:57.209Z","2026-07-17T01:49:35.695Z","2026-07-17T01:49:35.707Z",14903598,"d0cea977-ce89-46dd-bdf0-e59e50b5d6f0",{"_uid":686,"icon":13,"name":679,"type":687,"guides":688,"pinned":24,"summary":689,"category":13,"component":297,"blog_posts":690,"content_hub":24,"icon_custom":691,"case_studies":693,"faq_sections":694,"help_articles":695,"featured_guides":696,"mailbox_category":13,"featured_articles":697,"featured_blog_posts":698,"featured_case_studies":699},"e278f296-cf96-44c9-befb-fdefd25f76ed","simple",[],"How email receipts work, what they include, and how to configure, customize, and troubleshoot them.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":692},{},[],[],[],[],[],[],[],"email-receipt","help\u002Fcategories\u002Femail-receipt",-20,[],"7ad9626b-88b5-4f10-b7d4-b95184ebe9d2","2024-11-06T20:30:03.136Z",[],{"name":708,"created_at":709,"published_at":710,"updated_at":711,"id":712,"uuid":460,"content":713,"slug":725,"full_slug":726,"sort_by_date":59,"position":727,"tag_list":728,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":729,"first_published_at":710,"release_id":59,"lang":65,"path":59,"alternates":730,"default_full_slug":59,"translated_slugs":59},"Configure The Email Receipt","2026-07-17T01:48:39.996Z","2026-07-17T01:49:35.155Z","2026-07-17T01:49:35.173Z",198915358752423,{"_uid":714,"icon":13,"name":708,"type":687,"pinned":24,"summary":715,"category":684,"component":297,"blog_posts":716,"icon_custom":717,"case_studies":719,"faq_sections":720,"featured_guides":721,"mailbox_category":13,"featured_articles":722,"featured_blog_posts":723,"featured_case_studies":724},"9afc9ffa-f74b-41c6-ad4a-51253d58c1e2","Set up and configure email receipt behavior, including recipients, deliverability, and troubleshooting.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":718},{},[],[],[],[],[],[],"configure-the-email-receipt","help\u002Fcategories\u002Fconfigure-the-email-receipt",-700,[],"77beaa34-b954-4ab1-902e-19dc54885e3e",[],{},1784267945411]